Dealing with roof damage after a severe North Texas storm is stressful enough. But for many Frisco homeowners, the real headache begins when the insurance estimate arrives—and it doesn’t cover everything required to properly replace the roof.
That is exactly the situation Frisco homeowner Arturo Garcia found himself in recently. He had an approved insurance claim, but the numbers just didn’t add up. Fortunately, he reached out to BEST Contracting Services. Here is how we stepped in as his advocate, navigated the complex supplement process, and delivered a flawless, code-compliant roofing system.
The Challenge: The Insurance Coverage Gap
When Arturo contacted us, he had an insurance estimate in hand. The problem? The carrier had only approved a limited portion of the roof work.
To build a roof that actually protects a home and honors warranties, contractors must follow strict guidelines. Arturo’s initial insurance estimate was missing several crucial components required by:
- Manufacturer Installation Guidelines: Essential for ensuring the materials perform as promised and warranties remain valid.
- Local Building Codes: The City of Frisco has strict requirements to ensure homes can withstand local weather events.
- Industry Best Practices: The fundamental techniques that separate a mediocre roof from a great one.
Arturo didn’t just need a roofing crew; he needed a knowledgeable contractor who could guide him, document the discrepancies, and ensure the adjuster understood the full scope of what was actually required.
The Solution: Professional Advocacy and Supplementing
At BEST Contracting Services, we believe that homeowners shouldn’t have to fight their insurance companies alone. We immediately stepped in to support Arturo through the entire process.
Our team got to work by reviewing his insurance estimate line-by-line. Once we identified the missing code-required items and manufacturer necessities, we prepared a comprehensive supplement package. This wasn’t just a list of demands; it was a fully documented file complete with clear explanations and photographic evidence of the roof’s existing condition.
We communicated directly with the adjuster to ensure accuracy and fairness. Because our documentation was thorough and undeniably rooted in local code, the adjuster reviewed the supplement and added the missing items. Arturo’s claim was successfully updated to reflect the full, proper roof system replacement his home actually required.
The Execution: Precision Installation and Immaculate Cleanup
With the fully supplemented claim approved, our crews moved forward with the installation. Our goal is always to deliver a clean, professional, and fully compliant project with minimal disruption to the homeowner’s daily life.
To ensure top-tier quality, we:
- Installed the complete roofing system strictly according to manufacturer specifications.
- Protected the property and landscaping throughout the entire tear-off and installation process.
- Performed a comprehensive magnetic nail sweep across the entire landscape to ensure the yard was safe for the family.
- Thoroughly cleaned the property, leaving it looking better than when we arrived.
The ultimate validation of our work came during the City of Frisco inspection: the project passed on the very first attempt, confirming the highest standards of quality and code compliance.
The Final Outcome: A Protected Home and a Happy Client
BEST Contracting Services delivered a project that met every single requirement—manufacturer specs, city codes, insurance standards, and most importantly, the homeowner’s expectations. Arturo received a complete, properly installed roofing system and a smooth process from start to finish.
